In this project we have already fully setup our ticketing system and architecture of users, teams, SLAs. Using example tickets we will submit and work tickets in a way that would be common to an organization.
osTicket: Ticket lifecycle demonstration (user creates a ticket, admin assigns ticket to a support agent, and then a support agent resolves the ticket
In this project we will walk through setting up teams, departments, users, so that we can work ticket examples in the next project. We will also cover how osTicket's access levels work and how to create new ones.
osTicket lab demonstrating the full ticket lifecycle, including creating help tickets, triaging them based on priority and category, and working each ticket through troubleshooting and resolution.
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