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support-analytics

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aroojjaved93 / AI-SLA-Predictor-for-JIRA-Smart-Ticket-Automation

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AI-powered solution to predict SLA breaches, prioritize support tickets, and enhance JIRA workflow efficiency using machine learning.

machine-learning jira customer-support support-ticket devops-tools service-desk automation-tools ticket-routing mlops it-operations jira-automation support-automation ai-dashboard sla-prediction sla-management ai-in-support slabreach technical-supp support-analytics ai-for-it
  • Updated Jul 15, 2025
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ReverendBayes / Unstructured-Support-Notes-to-Operational-KPIs

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Automatically converts freeform customer support notes into operational KPIs by extracting issue signals, scoring customer pain, identifying escalation risk, and enabling prioritization.

python text-mining data-visualization saas openai data-analysis workflow-optimization support-analytics support-notes-analysis operational-kpis unstructured-to-structured-data customer-issue-tracking support-performance-insights llm-powered-extraction
  • Updated Jan 15, 2026
  • Jupyter Notebook

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