Skip to content

This app allows your agent to be notified about their Zendesk schedule changes

Notifications You must be signed in to change notification settings

jolyh/Schedule-Notification-App

Folders and files

NameName
Last commit message
Last commit date

Latest commit

 

History

3 Commits
 
 
 
 
 
 
 
 
 
 
 
 

Repository files navigation

Schedule notification app for Zendesk

This app notifies you about your upcoming shifts based on your schedule. This displays your assigned schedule to easily visualise your shift.

This is not a Zendesk owned nor developped app.

The following information is displayed:

  • Your current timezone
  • Your schedule and its origin timezone
  • Details of the schedules
  • Notifications about your current status and status changes

Please submit bug reports to Insert Link. Pull requests are welcome.

Example screenshot(s) (see more in screenshots folder):

Screenshot of the app Screenshot of the app notification

Requirements

A custom user fields assigned_schedule is required for the app to work and should contain the ID of the schedule that should apply to this user.

Installation settings

  • Shift reminder time
  • Use static timezones

Testing

  • Configure zcli on your desktop.
  • Run the app via terminal using zcli apps:server.
  • Open your Zendesk account and add ?zcli_apps=true to the url.
  • Enjoy.

Note: you can provide mock data in the "/assets/mocks/" folder in json format for 'bundle.json', 'bundles.json', 'integrations.json' and 'job_specs.json' and set mockDataEnabled to true in zendesk_api.js

Icon credit

Reminder icons created by Gajah Mada - Flaticon

About

This app allows your agent to be notified about their Zendesk schedule changes

Topics

Resources

Stars

Watchers

Forks

Releases

No releases published

Packages

No packages published

Contributors 2

  •  
  •