Error Reporting

Specific questions and problems encountered when using one of the FermiTools packages should be reported in that tool's GitHub 'Issues' page. See below.

Users who are encountering analysis issues or are unsure of where a particular issue should be reported can contact the Fermi Help Desk via email fermihelp@milkyway.gsfc.nasa.gov.

Before reporting an error, check the Troubleshooting guide and User Notes to see if a solution already exists or has been addressed. You may also want to look at the currently open issues.

When reporting errors, please include the following information:

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• Software Version

  • You can look this up using the conda list command: conda list fermitools
  • Please include the version numbers for both fermitools and fermitools-data

• Operating System

  • Please send the output of the command uname -a

• Error text

• What you were attempting to do when the error occurred

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Links to Error Reporting Pages

Tracker	Tools
Fermitools-conda	General Fermitools Issues
Likelihood	gtbkg gtdiffrsp gtexpcube2 gtexpmap gtfindsrc gtlike gtltcube gtltsum gtmodel gtpsf gtsrcmaps gtsrcprob gttsmap
SolarSystemTools	gtexphpsun gtltcubesun gtltsumsun gtsuntemp
pyBurstAnalysisGUI	gtburst
burstFit	gtburstfit
dataSubselector	gtmktime gtselect gtvcut
evtbin	gtbin gtbindef
irfs	gtirfs
modelEditor	modeleditor
pointlike	pypsf
pyExposure	gtexposure
pulsarDb	gtephem gtophase
pulsePhase	gtophase
observationSim	gtobssim
orbitSim	gtorbsim
rspgen	gtrspgen
sourceIdentify	gtsrcid
timeSystem	gtbary
fermitools-fhelp	fhelp files
AnalysisThreads	Analysis Thread notebooks