feat(support): Enhance support ticket email notifications and workflows

app/api/admin/support/tickets/[id]/route.ts

@@ -1,5 +1,6 @@
 import { NextRequest, NextResponse } from 'next/server'
 import { createClient } from '@/lib/supabase/server'
+import { getStatusUpdateEmail, sendEmail } from '@/lib/email/support-emails'
 
 export async function GET(
   request: NextRequest,
@@ -88,6 +89,19 @@ export async function PATCH(
       return NextResponse.json({ error: 'Invalid status' }, { status: 400 })
     }
 
+    // Get current ticket to check old status
+    const { data: currentTicket } = await supabase
+      .from('support_tickets')
+      .select('*, user:profiles!user_id(email, first_name, last_name)')
+      .eq('id', id)
+      .single()
+
+    if (!currentTicket) {
+      return NextResponse.json({ error: 'Ticket not found' }, { status: 404 })
+    }
+
+    const oldStatus = currentTicket.status
+
     // Update ticket status
     const { data: ticket, error } = await supabase
       .from('support_tickets')
@@ -101,6 +115,26 @@ export async function PATCH(
       return NextResponse.json({ error: 'Failed to update ticket' }, { status: 500 })
     }
 
+    // Send status update email to user (only if status actually changed)
+    if (oldStatus !== status && currentTicket.user) {
+      const userName = currentTicket.user.first_name || currentTicket.user.email?.split('@')[0] || 'User'
+      const userEmail = currentTicket.user.email || ''
+
+      const statusEmail = getStatusUpdateEmail({
+        userName,
+        ticketId: ticket.id,
+        subject: ticket.subject,
+        oldStatus,
+        newStatus: status
+      })
+
+      await sendEmail({
+        to: userEmail,
+        subject: statusEmail.subject,
+        html: statusEmail.html
+      })
+    }
+
     return NextResponse.json({ ticket })
   } catch (error) {
     console.error('Error in ticket update API:', error)

app/api/support/bug-report/route.ts

@@ -1,5 +1,6 @@
 import { NextRequest, NextResponse } from 'next/server'
 import { createClient } from '@/lib/supabase/server'
+import { getUserConfirmationEmail, getSupportTeamNotificationEmail, sendEmail } from '@/lib/email/support-emails'
 
 export async function POST(request: NextRequest) {
   try {
@@ -18,8 +19,15 @@ export async function POST(request: NextRequest) {
       return NextResponse.json({ error: 'Title and description are required' }, { status: 400 })
     }
 
+    // Get user profile
+    const { data: profile } = await supabase
+      .from('profiles')
+      .select('email, first_name, last_name')
+      .eq('id', user.id)
+      .single()
+
     // Insert bug report into database
-    const { error: insertError } = await supabase
+    const { data: ticket, error: insertError } = await supabase
       .from('support_tickets')
       .insert({
         user_id: user.id,
@@ -28,12 +36,61 @@ export async function POST(request: NextRequest) {
         message: description,
         status: 'open',
       })
+      .select()
+      .single()
 
     if (insertError) {
       console.error('Error creating bug report:', insertError)
       return NextResponse.json({ error: 'Failed to submit bug report' }, { status: 500 })
     }
 
+    // Send confirmation email to user
+    const userName = profile?.first_name || profile?.email?.split('@')[0] || 'User'
+    const userEmail = profile?.email || user.email || ''
+
+    const confirmationEmail = getUserConfirmationEmail({
+      userName,
+      ticketId: ticket.id,
+      ticketType: 'bug',
+      subject: title,
+      message: description
+    })
+
+    await sendEmail({
+      to: userEmail,
+      subject: confirmationEmail.subject,
+      html: confirmationEmail.html
+    })
+
+    // Send notification to support team
+    const supportEmail = getSupportTeamNotificationEmail({
+      ticketId: ticket.id,
+      ticketType: 'bug',
+      subject: title,
+      message: description,
+      userEmail,
+      userName: `${profile?.first_name || ''} ${profile?.last_name || ''}`.trim() || userName
+    })
+
+    // Get support email(s) - can be comma-separated for multiple recipients
+    const supportEmailAddress = process.env.SUPPORT_EMAIL
+
+    if (!supportEmailAddress) {
+      console.warn('⚠️ SUPPORT_EMAIL not configured in environment variables')
+    } else {
+      console.log('📧 Sending support team notification to:', supportEmailAddress)
+
+      const supportEmailResult = await sendEmail({
+        to: supportEmailAddress,
+        subject: supportEmail.subject,
+        html: supportEmail.html
+      })
+
+      if (!supportEmailResult.success) {
+        console.error('⚠️ Failed to send support team notification:', supportEmailResult.error)
+      }
+    }
+
     return NextResponse.json({ success: true, message: 'Bug report submitted successfully' })
   } catch (error) {
     console.error('Error in bug report API:', error)

app/api/support/contact/route.ts

@@ -1,5 +1,6 @@
 import { NextRequest, NextResponse } from 'next/server'
 import { createClient } from '@/lib/supabase/server'
+import { getUserConfirmationEmail, getSupportTeamNotificationEmail, sendEmail } from '@/lib/email/support-emails'
 
 export async function POST(request: NextRequest) {
   try {
@@ -18,8 +19,15 @@ export async function POST(request: NextRequest) {
       return NextResponse.json({ error: 'Subject and message are required' }, { status: 400 })
     }
 
+    // Get user profile
+    const { data: profile } = await supabase
+      .from('profiles')
+      .select('email, first_name, last_name')
+      .eq('id', user.id)
+      .single()
+
     // Insert contact request into database
-    const { error: insertError } = await supabase
+    const { data: ticket, error: insertError } = await supabase
       .from('support_tickets')
       .insert({
         user_id: user.id,
@@ -28,12 +36,61 @@ export async function POST(request: NextRequest) {
         message,
         status: 'open',
       })
+      .select()
+      .single()
 
     if (insertError) {
       console.error('Error creating support ticket:', insertError)
       return NextResponse.json({ error: 'Failed to submit contact request' }, { status: 500 })
     }
 
+    // Send confirmation email to user
+    const userName = profile?.first_name || profile?.email?.split('@')[0] || 'User'
+    const userEmail = profile?.email || user.email || ''
+
+    const confirmationEmail = getUserConfirmationEmail({
+      userName,
+      ticketId: ticket.id,
+      ticketType: 'contact',
+      subject,
+      message
+    })
+
+    await sendEmail({
+      to: userEmail,
+      subject: confirmationEmail.subject,
+      html: confirmationEmail.html
+    })
+
+    // Send notification to support team
+    const supportEmail = getSupportTeamNotificationEmail({
+      ticketId: ticket.id,
+      ticketType: 'contact',
+      subject,
+      message,
+      userEmail,
+      userName: `${profile?.first_name || ''} ${profile?.last_name || ''}`.trim() || userName
+    })
+
+    // Get support email(s) - can be comma-separated for multiple recipients
+    const supportEmailAddress = process.env.SUPPORT_EMAIL
+
+    if (!supportEmailAddress) {
+      console.warn('⚠️ SUPPORT_EMAIL not configured in environment variables')
+    } else {
+      console.log('📧 Sending support team notification to:', supportEmailAddress)
+
+      const supportEmailResult = await sendEmail({
+        to: supportEmailAddress,
+        subject: supportEmail.subject,
+        html: supportEmail.html
+      })
+
+      if (!supportEmailResult.success) {
+        console.error('⚠️ Failed to send support team notification:', supportEmailResult.error)
+      }
+    }
+
     return NextResponse.json({ success: true, message: 'Contact request submitted successfully' })
   } catch (error) {
     console.error('Error in contact API:', error)