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Update troubleshoot-failed-payments (new payment retry logic).mdx #27792

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Update troubleshoot-failed-payments (new payment retry logic).mdx #27792

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@travisgahn travisgahn commented Jan 22, 2026

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Documentation checklist

  • Is there a changelog entry (guidelines)? If you don't add one for something awesome and new (however small) — how will our customers find out? Changelogs are automatically posted to RSS feeds, the Discord, and X.
  • The change adheres to the documentation style guide.
  • If a larger change - such as adding a new page- an issue has been opened in relation to any incorrect or out of date information that this PR fixes.
  • Files which have changed name or location have been allocated redirects.

@travisgahn travisgahn requested review from a team as code owners January 22, 2026 01:50
ngayerie
ngayerie reviewed Jan 22, 2026
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src/content/docs/billing/troubleshoot-failed-payments.mdx
* The number of different devices that have presented a given payment method in the last N hours.
* The best time to pay (payments made for debit cards in certain countries might be slightly more successful at 12:01 AM in local time zones).

Cloudflare uses this information to assess when to retry payments. We continuously learn from new purchaser behaviors and transactions, which provide for a more targeted approach over traditional rules-based payment retry logic. after all retries have been completed, your account is automatically downgraded to a Free plan. Downgrading to a Free plan does not suspend your website, but you will lose any subscriptions or add-on services associated with the Pro, Business, or Enterprise plan.
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@ngayerie ngayerie Jan 22, 2026

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"..payment retry logic. after all.." should be "After" I think?

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