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27 changes: 23 additions & 4 deletions doc/content/gateways/adding-gateways/troubleshooting.md
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Expand Up @@ -13,7 +13,26 @@ Gateway event logs can be found in the console in the gateway's general informat

### My gateway won't connect. What do I do?

- Double check your gateway settings in {{% tts %}}. Ensure your Gateway EUI is correct
- Double check the configuration settings on your gateway. Is the network address the same address you use to connect to {{% tts %}}? Are your ports correct?
- Check your gateway logs. For information specific to your gateway, see the [Gateways section]({{< ref "/gateways" >}})
- If using Basic Station with the CUPS protocol enabled, double check your API Keys and certificates
#### Check the following in {{% tts %}} Console:

- Does the Gateway EUI in the console match with the EUI of the gateway?
- Does the Frequency Plan selected match with the configuration in the gateway? Refer to the [Frequency Plans section]({{< ref "/reference/frequency-plans" >}}) for plans that are officially supported by The Things Stack
- Did you select **Require authenticated connection** in gateway settings? This prevents UDP gateways from working (and for gateways connected with Basic Station or MQTT, this prevents unauthenticated connections)
- Do you see any warnings/errors in the Gateway live data section?

#### Check the following in the Gateway configuration:

##### UDP Gateways

- Does the Gateway Server address match with the address mentioned in the gateway overview in {{% tts %}} Console?
- Are the upstream and downstream ports set to 1700?

##### LoRa Basics™ Station Gateways:

- Are the CUPS Server Address and LNS Server Address correctly configured?
- Are the CUPS and LNS ports configured with 443 and 8887 respectively?
- Are API Keys assigned with necessary rights?
- Did you select the relevant root certificates to configure?
- Is the Backhaul used in the Gateway stable?
- Does the Gateway run with the latest firmware?
- Does the Frequency Plan selected match with the configuration in the gateway? Refer to the [Frequency Plans section]({{< ref "/reference/frequency-plans" >}}) for plans that are officially supported by The Things Stack
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30 changes: 28 additions & 2 deletions doc/content/gateways/laird-sentrius/lbs.md
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Expand Up @@ -17,8 +17,34 @@ Choose **Semtech Basic Station** as the **Mode**.

{{< figure src="../basic-station.png" alt="Create new server" class="plain" >}}

Follow the instructions for [Connecting LNS]({{< ref "/gateways/lora-basics-station/lns" >}}).
## CUPS

If using CUPS, follow the instructions for [Connecting CUPS]({{< ref "/gateways/lora-basics-station/cups" >}}).
To connect the gateway via CUPS protocol, follow the instructions for [Connecting CUPS]({{< ref "/gateways/lora-basics-station/cups" >}}).

Fill the **CUPS Server** in the **Server Configuration** with the [CUPS Server Address]({{< ref "/gateways/lora-basics-station/cups#cups-server-address" >}}).

{{< figure src="../cups-server-configuration.png" alt="Create new server" class="plain" >}}

Click on the **Choose File** button to upload the **Server Certificate File** and **key File** with the [CUPS Server Certificate]({{< ref "/gateways/lora-basics-station/cups#cups-server-certificate--cups-trust" >}}) and [CUPS Key File]({{< ref "/gateways/lora-basics-station/cups#cups-key-file" >}}) respectively.

{{< figure src="../cups-certificate-configuration.png" alt="Create new server" class="plain" >}}

Click on the **Upload Certificates** button.

Click **Update**. If your configuration was successful, your gateway will connect to {{% tts %}} after a couple of seconds.

## LNS

To connect the gateway via LNS protocol, follow the instructions for [Connecting LNS]({{< ref "/gateways/lora-basics-station/lns" >}}).

Fill the **LNS Server** in the **Server Configuration** with the [LNS Server Address]({{< ref "/gateways/lora-basics-station/lns#lns-server-address" >}}).

{{< figure src="../lns-server-configuration.png" alt="Create new server" class="plain" >}}

Click on the **Choose File** button to upload the **Server Certificate File** and **key File** with the [LNS Server Certificate]({{< ref "/gateways/lora-basics-station/lns#lns-server-certificate--lns-trust" >}}) and [LNS Key File]({{< ref "/gateways/lora-basics-station/lns#lns-key-file" >}}) respectively.

{{< figure src="../lns-certificate-configuration.png" alt="Create new server" class="plain" >}}

Click on the **Upload Certificates** button.

Click **Update**. If your configuration was successful, your gateway will connect to {{% tts %}} after a couple of seconds.
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6 changes: 6 additions & 0 deletions doc/content/gateways/multitechconduit/lbs.md
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Expand Up @@ -7,6 +7,12 @@ This section contains instructions for connecting the Multitech Conduit AEP to {

<!--more-->

## Prerequisites:
1. Multitech Conduit AEP gateway running [mPower 5.3.0 firmware or later](http://www.multitech.net/developer/downloads/).
2. Hardware required: MTCDT with `MTAC-LORA-H mCard`

{{< warning >}}{{% lbs %}} is not supported on Multitech Conduit gateways with [**MTAC-LORA-1.0**](http://www.multitech.net/developer/software/lora/running-basic-station-on-conduit/) USB cards. {{</ warning >}}

To set up LoRa packet forwarding on the gateway, follow these steps.

Click the **LoRaWAN** tab in the left menu.
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