User data not attached when opening surveys via openSurvey()

[abdulrafay-07]

Summary

User data is correctly populated and visible in the Userback dashboard when using userback.open(), but the same user data is missing when a survey is opened via userback.openSurvey() — even though both calls use the same Userback instance.

This makes it seem like openSurvey() is not inheriting or attaching the initialized user_data.

Expected Behavior

When a survey is opened using userback.openSurvey(surveyId), the survey submission should include the same user_data that was provided during Userback initialization.

Actual Behavior

User data is correctly sent when calling:

userback.open();

User data is NOT being sent with survey when calling:

userback.openSurvey(surveyId);

The survey submission only shows the user id

Setup Details

Userback initialization (works correctly)

Userback is initialized after the user is available, and user data is passed at init time:

const instance = await Userback(clientEnv.NEXT_PUBLIC_USERBACK_TOKEN, {
  user_data: {
    id: user.id,
    info: {
      name: user.name,
      email: user.email,
    },
  },
  autohide: true,
});

This instance is stored in React context and reused across the app.

Survey trigger logic (problematic case)

Surveys are triggered after a usage threshold is reached:

if (next.count >= FEEDBACK_TRIGGER_COUNT && userback) {
  userback.openSurvey(surveyId);
  next.triggeredAt = Date.now();
}

• userback here is the same instance created during initialization.
• No re-initialization or mutation happens before calling openSurvey().

Why this seems like a Userback issue

The same Userback instance correctly includes user data when calling open()

Initialization happens before any survey is triggered

This strongly suggests that:

• openSurvey() does not automatically attach user_data, or
• surveys require user data to be passed differently / explicitly