From fc757648d2f9d3d28c1e2aebd9e27e9dea37509b Mon Sep 17 00:00:00 2001 From: widiafebriyani12 <73738188+widiafebriyani12@users.noreply.github.com> Date: Wed, 19 May 2021 13:56:01 +0700 Subject: [PATCH] Update en.dict.itop-incident-mgmt-itil.php hello I am Widia, I would like to propose for priority and urgency in that incident there are 5, namely "critical, very high, high, medium and low" I have added to the code above I hope it can be developed and my company can use it and hopefully it will be useful too for other companies thank you --- .../en.dict.itop-incident-mgmt-itil.php | 28 +++++++++++-------- 1 file changed, 16 insertions(+), 12 deletions(-) diff --git a/datamodels/2.x/itop-incident-mgmt-itil/en.dict.itop-incident-mgmt-itil.php b/datamodels/2.x/itop-incident-mgmt-itil/en.dict.itop-incident-mgmt-itil.php index 09e59720..73e18b0c 100755 --- a/datamodels/2.x/itop-incident-mgmt-itil/en.dict.itop-incident-mgmt-itil.php +++ b/datamodels/2.x/itop-incident-mgmt-itil/en.dict.itop-incident-mgmt-itil.php @@ -98,22 +98,26 @@ 'Class:Incident/Attribute:priority+' => '', 'Class:Incident/Attribute:priority/Value:1' => 'critical', 'Class:Incident/Attribute:priority/Value:1+' => 'critical', - 'Class:Incident/Attribute:priority/Value:2' => 'high', - 'Class:Incident/Attribute:priority/Value:2+' => 'high', - 'Class:Incident/Attribute:priority/Value:3' => 'medium', - 'Class:Incident/Attribute:priority/Value:3+' => 'medium', - 'Class:Incident/Attribute:priority/Value:4' => 'low', - 'Class:Incident/Attribute:priority/Value:4+' => 'low', + 'Class:Incident/Attribute:priority/Value:2' => 'very high', + 'Class:Incident/Attribute:priority/Value:2+' => 'very high', + 'Class:Incident/Attribute:priority/Value:3' => 'high', + 'Class:Incident/Attribute:priority/Value:3+' => 'high', + 'Class:Incident/Attribute:priority/Value:4' => 'medium', + 'Class:Incident/Attribute:priority/Value:4+' => 'medium', + 'Class:Incident/Attribute:priority/Value:5' => 'low', + 'Class:Incident/Attribute:priority/Value:5+' => 'low', 'Class:Incident/Attribute:urgency' => 'Urgency', 'Class:Incident/Attribute:urgency+' => '', 'Class:Incident/Attribute:urgency/Value:1' => 'critical', 'Class:Incident/Attribute:urgency/Value:1+' => 'critical', - 'Class:Incident/Attribute:urgency/Value:2' => 'high', - 'Class:Incident/Attribute:urgency/Value:2+' => 'high', - 'Class:Incident/Attribute:urgency/Value:3' => 'medium', - 'Class:Incident/Attribute:urgency/Value:3+' => 'medium', - 'Class:Incident/Attribute:urgency/Value:4' => 'low', - 'Class:Incident/Attribute:urgency/Value:4+' => 'low', + 'Class:Incident/Attribute:urgency/Value:2' => 'very high', + 'Class:Incident/Attribute:urgency/Value:2+' => 'very high', + 'Class:Incident/Attribute:urgency/Value:3' => 'high', + 'Class:Incident/Attribute:urgency/Value:3+' => 'high', + 'Class:Incident/Attribute:urgency/Value:4' => 'medium', + 'Class:Incident/Attribute:urgency/Value:4+' => 'medium', + 'Class:Incident/Attribute:urgency/Value:5' => 'low', + 'Class:Incident/Attribute:urgency/Value:5+' => 'low', 'Class:Incident/Attribute:origin' => 'Origin', 'Class:Incident/Attribute:origin+' => '', 'Class:Incident/Attribute:origin/Value:mail' => 'mail',