ISPSS - Version Check Fails - No results returned

[tarheeljeff]

Describe the issue
I am seeing two different issues:

1. When performing a New-PASSession the version check is failing. (NOTE: The API users has the System Administrators Role in Identity)
2. After what appears to be a successful login, no commands are returning any results. (NOTE: I have confirmed that when I login manually via the UI, I am able to perform the actions)

To Reproduce
Steps to reproduce the behavior:

1. Import required modules
2. Run 'New-PASSession' to login
3. Run 'Get-PASSession to confirm session is active
4. Run basically any command where results should return

Expected behavior
Commands return some results

Screenshots & Console Output

PS H:\> Import-Module CredentialRetriever

PS H:\> Import-Module psPAS

PS H:\> New-PASSession -IdentityTenantURL https://abc123.my.idaptive.app -PrivilegeCloudURL https://ncjob.cyberark.cloud -Credential $psCredentials -IdentityUser -Verbose
VERBOSE: Performing the operation "Logon" on target "https://abc123.my.idaptive.app".
VERBOSE: Loading module from path 'C:\Users\user\Documents\WindowsPowerShell\Modules\IdentityCommand\IdentityCommand.psd1'.
VERBOSE: Loading 'FormatsToProcess' from path 'C:\Users\user\Documents\WindowsPowerShell\Modules\IdentityCommand\xml\IdCmd.ID.Session.Format.ps1xml'.
VERBOSE: Loading module from path 'C:\Users\user\Documents\WindowsPowerShell\Modules\IdentityCommand\IdentityCommand.psm1'.
VERBOSE: Exporting function 'Add-CustomType'.
VERBOSE: Exporting function 'Clear-AdvanceAuthentication'.
VERBOSE: Exporting function 'Compare-jobreString'.
VERBOSE: Exporting function 'Complete-SamlAuthentication'.
VERBOSE: Exporting function 'ConvertTo-InjobreString'.
VERBOSE: Exporting function 'ConvertTo-QueryString'.
VERBOSE: Exporting function 'Find-SharedServicesURL'.
VERBOSE: Exporting function 'Get-EscapedString'.
VERBOSE: Exporting function 'Get-IDResponse'.
VERBOSE: Exporting function 'Get-MechanismAnswer'.
VERBOSE: Exporting function 'Get-Parameter'.
VERBOSE: Exporting function 'Get-ParentFunction'.
VERBOSE: Exporting function 'Get-SessionClone'.
VERBOSE: Exporting function 'Hide-SecretValue'.
VERBOSE: Exporting function 'Invoke-IDRestMethod'.
VERBOSE: Exporting function 'Out-QRImage'.
VERBOSE: Exporting function 'Select-ChallengeMechanism'.
VERBOSE: Exporting function 'Start-AdvanceAuthentication'.
VERBOSE: Exporting function 'Start-Authentication'.
VERBOSE: Exporting function 'Start-SamlAuthentication'.
VERBOSE: Exporting function 'Unprotect-Answer'.
VERBOSE: Exporting function 'Clear-IDUserSession'.
VERBOSE: Exporting function 'Close-IDSession'.
VERBOSE: Exporting function 'Get-IDAnalyticsDataset'.
VERBOSE: Exporting function 'Get-IDConnector'.
VERBOSE: Exporting function 'Get-IDDownloadUrl'.
VERBOSE: Exporting function 'Get-IDSession'.
VERBOSE: Exporting function 'Get-IDTenant'.
VERBOSE: Exporting function 'Get-IDTenantCname'.
VERBOSE: Exporting function 'Get-IDTenantConfiguration'.
VERBOSE: Exporting function 'Get-IDUser'.
VERBOSE: Exporting function 'Get-IDUserIdentifier'.
VERBOSE: Exporting function 'Get-IDUserRole'.
VERBOSE: Exporting function 'Invoke-IDSqlcmd'.
VERBOSE: Exporting function 'Lock-IDUser'.
VERBOSE: Exporting function 'New-IDPlatformToken'.
VERBOSE: Exporting function 'New-IDSession'.
VERBOSE: Exporting function 'Suspend-IDUserMFA'.
VERBOSE: Exporting function 'Test-IDUserCloudLock'.
VERBOSE: Exporting function 'Unlock-IDUser'.
VERBOSE: Importing function 'Clear-IDUserSession'.
VERBOSE: Importing function 'Close-IDSession'.
VERBOSE: Importing function 'Get-IDAnalyticsDataset'.
VERBOSE: Importing function 'Get-IDConnector'.
VERBOSE: Importing function 'Get-IDDownloadUrl'.
VERBOSE: Importing function 'Get-IDSession'.
VERBOSE: Importing function 'Get-IDTenant'.
VERBOSE: Importing function 'Get-IDTenantCname'.
VERBOSE: Importing function 'Get-IDTenantConfiguration'.
VERBOSE: Importing function 'Get-IDUser'.
VERBOSE: Importing function 'Get-IDUserIdentifier'.
VERBOSE: Importing function 'Get-IDUserRole'.
VERBOSE: Importing function 'Invoke-IDSqlcmd'.
VERBOSE: Importing function 'Lock-IDUser'.
VERBOSE: Importing function 'New-IDPlatformToken'.
VERBOSE: Importing function 'New-IDSession'.
VERBOSE: Importing function 'Suspend-IDUserMFA'.
VERBOSE: Importing function 'Test-IDUserCloudLock'.
VERBOSE: Importing function 'Unlock-IDUser'.
VERBOSE: GET https://ncjob.cyberark.cloud/PasswordVault/WebServices/PIMServices.svc/Server with 0-byte payload
VERBOSE: received 14013-byte response of content type text/html
**Select-Object : Property "ExternalVersion" cannot be found.**
At line:808 char:9
+ ...                         Select-Object -ExpandProperty ExternalVersion
+                             ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : InvalidArgument: (<!DOCTYPE html>...
</body></html>:PSObject) [Select-Object], PSArgumentException
    + FullyQualifiedErrorId : ExpandPropertyNotFound,Microsoft.PowerShell.Commands.SelectObjectCommand
 
PS H:\> New-PASSession -IdentityTenantURL https://abc123.my.idaptive.app -PrivilegeCloudURL https://ncjob.cyberark.cloud -Credential $psCredentials -IdentityUser -Verbose **-SkipVersionCheck**
VERBOSE: Performing the operation "Logon" on target "https://abc123.my.idaptive.app".


PS H:\> Get-PASSafe -Verbose
VERBOSE: GET https://ncjob.cyberark.cloud/PasswordVault/API/Safes with 0-byte payload
VERBOSE: received 14013-byte response of content type text/html

PS H:\> Get-PASSession -Verbose
 
Name                           Value
----                           -----
BaseURI                        https://ncjob.cyberark.cloud/PasswordVault
ApiURI                         https://ncjob.cyberark.cloud
User                           pamopsapi_admin@cyberark.cloud.12345
ExternalVersion                0.0
WebSession                     Microsoft.PowerShell.Commands.WebRequestSession
StartTime                      5/23/2025 12:22:41 PM
ElapsedTime                    00:00:33
LastCommand                    System.Management.Automation.InvocationInfo
LastCommandTime                5/23/2025 12:23:03 PM
LastCommandResults             <!DOCTYPE html><html lang="en"><head>...
LastError
LastErrorTime

Your Environment

• PowerShell Version:
• psPAS Version: 6.4.85
• CyberArk Version: 14.5 (ISPSS Tenant)
• Identity Version: 25.4.205

Additional context
Add any other context about the problem here.