diff --git a/customer-service/omnichannel/real-time-translation/README.md b/customer-service/omnichannel/real-time-translation/README.md index 86ea025..3e7ce64 100644 --- a/customer-service/omnichannel/real-time-translation/README.md +++ b/customer-service/omnichannel/real-time-translation/README.md @@ -2,29 +2,27 @@ ## Prerequisites -The real time translation behavior is defined by the web resource, therefore, verify the following checklist: +The real-time translation behavior is defined by the web resource, therefore, verify the following checklist: -- As an administrator, deploy a translation resource and get a translation key. For information, see [How to sign up for Translator](https://docs.microsoft.com/azure/cognitive-services/translator/translator-how-to-signup). - > [!NOTE] Make sure you create the translation resource for the "Global" location. - -- All the agents and supervisors should have "Omnichannel agent" or "Omnichannel supervisor" role. +1. As an administrator, deploy an Azure translation resource for the "Global" location. +2. Get your authentication key for the Azure translation resource. +For more information, see [Create a translator resource](https://learn.microsoft.com/azure/cognitive-services/Translator/create-translator-resource). +[!NOTE] All the agents and supervisors should have "Omnichannel agent" or "Omnichannel supervisor" role. ## What does this sample do? The webResourceV2.js is a sample web resource that you can use to enable real-time translation of the conversation messages exchanged between the customer and the agent. Perform the following steps before using the sample: -1. Directly download the file and change the API key for the translation API engine that is used in your organisation, in `webResourceV2.js` at: +1. Download the `webResourceV2.js` file and add the authentication key of the translation resource for the following end point: ``` bingTranslateApiClientSecret: '', - googleTranslateApiClientSecret: '', - useAzureTranslationApis: true,//please override it to false if planning to use google translation v2 api ``` Additional changes can also be made in the web resource logic as per your business needs. -2. Add this javascript file as a web resource to your organisation. Follow the instructions in the topic [Add a web resource for real time translation](https://docs.microsoft.com/dynamics365/omnichannel/developer/how-to/add-web-resource-real-time-translation) to copy its URL in the Omnichannel Administration app, and enable real-time translation feature in Omnichannel for Customer Service. +2. Add this javascript file as a web resource to your organisation. Follow the instructions in the topic [Add a web resource for real time translation](https://docs.microsoft.com/dynamics365/omnichannel/developer/how-to/add-web-resource-real-time-translation) to copy its URL in the Customer Service admin center app, and enable real-time translation feature in Omnichannel for Customer Service. ### See also