New Onboarding Feedback

[Aeytos]

So I went through the new on boarding with the bubbles.

I like the bubbles, and I quite like the addition of a dedicated privacy overview. I think that is a great addition. The copy and flow felt pretty good aside from when I had to go to the top menu for the quick action task. That didn't feel quite so good to me. I know you're still working on that. From where I'm sitting it looks and functions exactly like it did in the first version I ever tested, which we've since discussed and refined so I don't know if that's expected or if there are some change under the hood, but in practice it looked, functioned, and felt the same.

There are some areas I would maybe look into changing/trying some stuff.

1. I would get rid of the typing effect as Sho suggested. I don't think it's adding a ton and it can be a little distracting. However, I think it could be interesting if the messages arrived with a slight delay between them. So a similar intent, but a different execution of it. Instead of the text typing out, the messages arrive slightly staggered to appear more human. This could work well for the next suggestion perhaps.

2. I’m not sure if you’ve had a chance to review the Figma UI wireframes lately, but in the new onboarding ones (keep in mind the order/copy etc, is all in flux, I'm just exploring stuff on that front to see what's what), I’ve divided the large sections into smaller, more manageable messages. Each section is broken down into bite-sized pieces that guide you through the content. I’m curious to know your thoughts on that approach.

3. I was thinking, maybe if it felt a bit conversational, that could be really nice. You can get a sense of what I'm thinking of from the new onboarding frames. I might have gotten a little carried away with the hype in the copy initially, haha. I envisioned a friendly and lightweight approach, something that feels more like a natural conversation and ideally a little bit less like a series of instructions (although they still are absolutely instructions at the end of the day).

4. I would conclude the onboarding process with a captivating message/display that ignites a sense of excitement within the user, an which summarizes the vast possibilities that Typeahead offers. Figuring out the optimal sequence of information, tone, and copy for the onboarding process is a challenging task and one that I think we will have to work on and refine some more as we go along.

5. I think it would be beneficial to align the visual design of the onboarding window with the summonable app window. Specifically, incorporating the same background blur instead of having it completely opaque would create a more cohesive feel. Currently, the onboarding window seems somewhat disconnected from the design of the summoned chat window. For my ui tests I literally just used the app window for onboarding. I'm not suggesting we do that, unless you think that's a good idea, it was just a quick way to prototype the various directions and hone in the one which I currently have explored a bit more in depth

Also I tested smart copy and the quick action thing (used the grammarly one from on boarding) on all these sentences. The responses are surprisingly good. It misses words here and there, but it's really good at fleshing out what you were trying to say, and quite eloquently. You can then pop it back in and edit it, add/delete stuff, rearrange it etc. I mean it works and well at that. Certainly quite useful.

[Aeytos]

And just to clarify, I'm not saying the stuff I have in the wireframes is "better" or "the right direction" I'm just trying to say that I had some ideas I was testing out there and I'd like to see what you think of that approach vs the current one.

[kchro3]

i think 2 & 5 are kind of inconsistent with each other... i think it would make more sense if the typing was removed & the onboarding window was separate OR keeping the typing effect & making the onboarding window similar.

I think that there's basically two main challenges with having the onboarding window be the app window:

1. it's hard to go step-by-step. for example, in the first iteration, i had to check if you've signed in through apple, and the way that worked was by setting a timer that checked if you've signed in yet every 0.5s. for every step of the onboarding, you'd have to have some kind of timer & marker to check if the task is complete, and it's very easy to break. i think it's easier when there's visuals like checking if the user has clicked on a button, which is why the second iteration has buttons at every step.

2. it's hard to indicate to the user what to do. for example, if we tell a user to smart-copy some text, that would clear the window, so they could miss the next onboarding instructions. another possible pitfall is if they close the window before they learn how to toggle it. i'm ok with the onboarding window looking more like the app window, but i would prefer that it be its own window and look & behave differently like it is now.

RE: copy changes, I don't think this should be prioritized too much right now. The onboarding is going to have to be redone when we have the unified view anyways, so I think we should circle back when we've finished out the core features (and cut what we think we don't need)

[Aeytos]

Yeah, I'm in agreement about the onboarding and chat windows being separate. I know the wireframes currently illustrate it as being the same, sorry about that. I was focusing on exploring having the chat bubbles broken into more manageable little bites, and working on like what the tone/process could look like. I like having them separate as they are now. Sorry for the confusion on that front.

Edit: Actually now that I'm looking at them again, I guess i did make it look like it was the same window. I had the instruction to use the chat bar below and stuff. My b.

I agree with your RE: it doesn't need to be a high priority yet. I was just thinking from a standpoint of thinking about how do we introduce and walk someone through the app - and how this could lend itself to the yc application or presentation. But yeah, I'll shelve it for now.