Failed to retrieve game information

[MAKMALELE]

Traceback (most recent call last):
File "tab\shortcut.py", line 135, in fn
File "tab\shortcut.py", line 208, in get_game_info
Exception: failed to authenticate device

[fa0311]

This will bypass authentication.

[Ayano0921]

This will bypass authentication.

i have the same problem but this is what it says, im using a JP vpn (proton config on wireguard and my dmm works just fine) and i tried using admin privileges too