From fc0d23483b7510b9cbe600c5aecbcff36820c45b Mon Sep 17 00:00:00 2001 From: Pushparajan Date: Mon, 3 Sep 2018 16:41:01 -0500 Subject: [PATCH] Create reassigns-over-lifespan-of-ticket.md --- _kpis/reassigns-over-lifespan-of-ticket.md | 15 +++++++++++++++ 1 file changed, 15 insertions(+) create mode 100644 _kpis/reassigns-over-lifespan-of-ticket.md diff --git a/_kpis/reassigns-over-lifespan-of-ticket.md b/_kpis/reassigns-over-lifespan-of-ticket.md new file mode 100644 index 0000000..9277b54 --- /dev/null +++ b/_kpis/reassigns-over-lifespan-of-ticket.md @@ -0,0 +1,15 @@ +--- +title: Number of Times ticket was re-assigned to the same person Over Lifespan of Ticket +layout: kpi +author: Pushparajan +--- +Lack of ownership of tickets is a serious issue in projects. Most times we see tickets assigned and reassigned without additional information teams can learn from + +# Formula +The total number of assignees can be determined through simple addition: +* Na: Number of assignees over lifespan of ticket +* Nb: Number of updates to description on a ticket +* Nc: Number of distinct assignees on a ticket + +## Maturity Score +b / c = 1 shows the maturity of the team providing valuable information exchange