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+---
+title: Number of Times ticket was re-assigned to the same person Over Lifespan of Ticket
+layout: kpi
+author: Pushparajan
+---
+Lack of ownership of tickets is a serious issue in projects. Most times we see tickets assigned and reassigned without additional information teams can learn from
+
+# Formula
+The total number of assignees can be determined through simple addition:
+* N<sub>a</sub>: Number of assignees over lifespan of ticket
+* N<sub>b</sub>: Number of updates to description on a ticket
+* N<sub>c</sub>: Number of distinct assignees on a ticket
+
+## Maturity Score
+b / c = 1  shows the maturity of the team providing valuable information exchange