feat(support): Enhance ticket status update with email notifications #205

Job	Run time
Security & Code Quality	1m 26s
Test Suite	53s
Database Tests	1m 7s
Build & Performance	3m 54s
Enhanced Security Testing	4m 32s
Deploy to Staging	0s
Performance Monitoring (Staging)	0s
Performance Monitoring	0s
Deploy to Production	0s
Rollback on Failure	0s
	11m 52s

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