Feature: Mod Activity and Statistics Monitoring

[bberka]

Description

Implement a system to monitor and display mod activity and statistics. This feature will provide insights into moderator performance, activity levels, and response times, enabling admins to evaluate and improve moderation efforts. A new page will be added to the web panel to display detailed mod statistics and activity.

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Why This Feature is Needed

• Performance Evaluation: Admins can evaluate mod performance based on metrics like response time, activity, and resolve time.
• Activity Monitoring: Identify active and inactive moderators.
• Data-Driven Decisions: Use data to make informed decisions about staffing, training, and resource allocation.
• Modivation: Help mod team to improve them selves

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Implementation Details

1. Data Collection:

   • Track the following metrics for each moderator:
     • Average Response Time: Average time taken to respond to a ticket after it's created.
     • Activity: Number of messages sent, commands executed, and actions taken.
     • Resolve Time: Average time taken to resolve a ticket.
     • Total Sent Messages: Total number of messages sent by the moderator.
     • Tickets Handled: Number of tickets the moderator has claimed, assigned, or resolved.

2. Web UI Page:

• Create a new page in the web panel to display mod statistics.
• Include charts, graphs, and tables to visualize the data.
• Allow admins to filter data by date range or specific moderators.

3. Metrics:

   • Consider implementing the following metrics:
   • Average Response Time: The average time it takes for a moderator to respond to a new ticket or message.
   • Activity: The number of messages a moderator sends, the number of commands they use, and the number of other actions they take in a given period.
   • Resolve Time: The average time it takes for a moderator to resolve a ticket, from creation to closure.
   • Total Sent Messages: The total number of messages sent by a moderator.
   • Tickets Handled: The number of tickets a moderator has claimed, assigned, or resolved.

4. Storage:

   • Data of users activities is going to be stored under database. Old ones should be deleted.

5. Web Ui:

   • Date filtering ability
   • Sort by activity number, average etc options
   • Option to view on graphs chart as well.

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Acceptance Criteria

• A new page is added to the web panel for displaying mod statistics.
• The page displays average response time, activity, resolve time, total sent messages, tickets handled and graph for each moderator.
• Admins can filter data by date range or specific moderators.
• The feature is tested and provides accurate and meaningful insights into mod performance.
• More metrics are added to dashboard

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Priority

Medium