Feature: API Endpoints for External Apps

[bberka]

Description

Implement API endpoints to allow external applications to query ticket information and other relevant data. This feature will enable integration with third-party tools, dashboards, or custom applications, providing flexibility and extensibility for users and admins.

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Why This Feature is Needed

• Integration: External apps can use the API to integrate ticket data into their workflows, dashboards, or reporting tools.
• Flexibility: Provides a standardized way to access ticket information without relying on direct database access.
• Scalability: Enables future integrations with third-party services or custom-built tools.

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Implementation Details

1. API Design:

   • Use RESTful principles to design the API endpoints.
   • Endpoints should include authentication and authorization to ensure secure access.

2. Endpoints:

   • Get Ticket Information:
     • Endpoint: GET /api/tickets/{ticketId}
     • Returns detailed information about a specific ticket (e.g., type, status, messages, attachments).
   • Get All Tickets:
     • Endpoint: GET /api/tickets
     • Returns a paginated list of all tickets with basic details.
   • Get Tickets by Status:
     • Endpoint: GET /api/tickets?status=open
     • Filters tickets by status (e.g., "open", "closed").
   • Get Tickets by Type:
     • Endpoint: GET /api/tickets?type=bug-report
     • Filters tickets by type (e.g., "Bug Report", "Feature Request").

3. Authentication and Authorization:

   • Use token-based authentication (e.g., JWT) to secure the API.
   • Ensure that only authorized users or apps can access ticket information.
   • Implement role-based access control to restrict certain endpoints (e.g., only admins can query all tickets).

4. Data Format:

   • Return data in JSON format for easy integration with external apps.
   • Include metadata for pagination, filtering, and sorting.

5. Error Handling:

   • Return appropriate HTTP status codes (e.g., 404 for not found, 401 for unauthorized).
   • Include error messages in the response body for better debugging.

6. Documentation:

   • Create API documentation using tools like Swagger or Postman.
   • Include examples for each endpoint, authentication details, and error handling.

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Acceptance Criteria

• API endpoints are implemented to query ticket information.
• Authentication and authorization are added to secure the API.
• Role-based access control is implemented for sensitive endpoints.
• Data is returned in JSON format with metadata for pagination, filtering, and sorting.
• Error handling is implemented with appropriate HTTP status codes and messages.
• API documentation is created with examples for each endpoint.
• The feature is tested and works with external apps.

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Priority

Low