Conversation Outcome Labeler

[CiaranOMahoney]

Intercom app submission: Conversation Outcome Labeler

Fork:
https://github.com/CiaranOMahoney/intercom

App folder:
https://github.com/CiaranOMahoney/intercom/tree/main/apps/conversation-outcome-labeler

Main repo:
https://github.com/Trac-Systems/intercom

Trac address:
trac15079kn0dvfvq5hs3rh5vt3tu7u9s5er6qa20957la7cpcdfjnqgsq0p4y8

Summary
Conversation Outcome Labeler applies a concrete, human-readable outcome label when a conversation is marked resolved. It replaces the vague “resolved” state with a clear signal such as Solved, Escalated, Deferred, Rejected, or Workaround.

How it works
Triggered when a conversation is marked resolved
Analyzes the final agent message using deterministic keyword rules
Outputs exactly one outcome label: Solved, Escalated, Deferred, Rejected, or Workaround

Intercom Integration
Operates on Intercom conversation resolution events
Uses final agent message text only
Runs fully in demo mode without credentials

Proof

Server startup

Request response