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Description
Policy Citation Checker
Fork:
https://github.com/CiaranOMahoney/intercom-policy-citation-checker
Main repo:
https://github.com/Trac-Systems/intercom
Trac address:
trac1kqay8rqcc3j3fq4qm5uw8x0pl52f30gc47naxhu7c6gkzvrfavpqm433cm
Summary
Policy Citation Checker flags agent replies that include decision-related keywords without a visible policy reference. It provides a simple, deterministic signal to ensure decisions are communicated alongside cited policies.
How it works
Triggered when an agent reply is sent
Scans agent message text for predefined decision keywords
Checks for linked or referenced policy identifiers
Outputs a single flag: Policy Cited or Policy Missing
Runs fully in demo mode without credentials
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