Both the legacy and the IC4 drivers weird behavior

[kparent60]

Hi TIS team,

I have another issue here following my other post issue #27.

It wasn't directly related so I made sure to create another issue on github.

I have both drivers installed on my Windows 10 machine for my camera DMK 33UX249; the legacy one and the new IC4.

Now if I do the following sequence, I'm unable to get images in IC Measure 4:

1. Open IC Measure 4
2. Make sure it's not in trigger mode and we get images
3. Close IC Measure 4
4. Open IC Capture 2.5
5. Make sure camera is not in trigger mode so we get images
6. Close IC Capture 2.5
7. Open back IC MEasure 4
8. No images received. Dialog pops up telling us to reconnect the camera, doing so fix the issue

Is this a normal behavior? Would there be a way to fix that without needing a physical disconnection + connection of the camera? I could also remove the legacy drivers, but before doing so I just wanted to make sure it's normal and there is no workaround that can be done.

Thank you,
Keven

[TIS-Stefan]

Hi Keven

This is not a normal behavior We will update IC Measure 4 in January 2025, then the issue may is gone.

Stefan

[kparent60]

Hi Stephan,

Thank you for that. Also, for your information, that behavior is also happening when I use the library with a custom software so it's not only IC Measure related.

Keven

[TIS-Tim]

Can you try what happens if you enable and disable TriggerMode in that situation? In the past we did have issues with TriggerMode behaving in an inconsistent way when switching back and forth between drivers.

Additionally: Which firmware version does your DMK 33UX249 have?