If the FAQ package is installed the link mask for config items shows FAQ, but the mask is for config items: <img width="769" height="601" alt="Image" src="https://github.com/user-attachments/assets/508a0e92-d788-4334-a447-11ea24e42ba2" /> FAQ: 11.0.10 ITSMConfigurationManagement: 11.0.11 OTOBO: 11.0.x If the FAQ is not installed, it works as expected.