Closing a ticket does not change its state just its status (no filtering on closed!)

[mdkaleel]

I have some Closed Ticket & Open, when it try view only closed by Filter option its not showing Closed item & its appearing when i click all Tickets

Filter is not working : Reported By, Assigned to. Check All Menus

In All Tickets, if i sort by clicking Status its not Shorting.

[Engelbert]

The filters seem to work for me, except for the "Closed" filter. I think that when closing the ticket there should be a flag set of closed, this however does not happen. It keeps its former state. @mdkaleel : can you test this for me please?

📝 :You do have to remember that by clicking a filter you are adding it to the list of items to filter on. There is a little minus sign after the clicked filter to remove it again from that list. (That minus sign should be made more visible imo, and the active filter should be bold or something. But I guess that is another issue. 😃 )

[mdkaleel]

@Engelbert
Tryed :( , Not Working ,

[Engelbert]

@mdkaleel : What was the previous state of the closed ticket with id: 8 ? I bet if you filter on that status it'll show up.

[Engelbert]

Here is a screenshot @mdkaleel . It shows the ticket as Closed but I am sorting on Fixed (and everything else too...). So it definitely is not working as it should be. I'll have a look mate. 😸

[mdkaleel]

is it Ticket we can send in HTML Format ...?

Notifier.class.php Line:578

static function sendEmail($to, $from, $subject, $body = false, $type = 'text/html', $encoding = '')

[Engelbert]

In the future these kind of questions should be asked in the forum. It has nothing to do with this issue.
But here is your answer: yes you could do that. but you would have to change the notifier templates too then! They are located @ ProjectPier-Core/application/views/notifier/
Big advantage of what we do now is that it'll look almost the same on every device/client/... If you go the html way... who knows what'll happen with your message in online Gmail or Outlook? What is your IPhone going to show you? And so on.

If I were you I wouldn't go html, you'll get a nice result if you just change/revamp the current templates.

[Engelbert]

http://www.projectpier.org/node/2195
more info on this bug