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Description
Tracking status of emails are not shown correctly for CC recipients.
Module
mail_composer_cc_bcc
mail_tracking
Describe the bug
Sending emails with CC recipients breaks the tracking status in the chatter.
- An additional tracking status is shown. This status shows the recipient addresses (not the partners) -> The partners have their own status too.
- One of the CC recipients has a broken tracking record. The tracking record shows no information. The other CC Recipients have a correct record, showing the necessary information and status.
To Reproduce
Affected versions:
18.0
Steps to reproduce the behavior:
- Login as admin
- Go To Contacts and open any contact (any model with chatter is fine)
- Remove all followers.
- Click "Send message" and open the full composer
- Remove any prefilled recipients if there are any
- Add Addison Olson and Douglas Fletcher as CC recipients
- Click "Send"
- You can see 3 tracking symbols: 1 with no recipient, 1 correctly shown sent symbol for Addison Olson and the unknown symbol for Douglas Fletcher.
- Click on the symbol for Douglas Fletcher
- The tracking record shows no information at all
- Close the tracking record
- Click "Send message" and open the full composer
- Remove any prefilled recipients if there are any
- Add Addison Olson and Douglas Fletcher as CC recipients
- Add Brandon Freeman as TO recipient
- Click "Send"
- This time there are 4 tracking symbols: 1 with the formatted email address of Brandon Freeman, the tracking symbol for Brandon Freeman as partner and the 2 Symbols for the CC recipients as before
- Click on the tracking symbol for the formatted email of Brandon Freeman
- You can see that only the field Recipient email is filled. If the mail has more than one TO recipient all TO recipients would be shown.
Expected behavior
- All CC recipients have the correct tracking status
- The additional tracking status with the formatted emails is not shown
trisdoan
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bugSomething isn't workingSomething isn't working