Test failed Key Vault: msg_KeyVaultRequestFailed

[john-srk]

Hello,

On one specific device in our company the user is unable to successfully test the key vault

I tested the same vault URL with the same installer on 3 different devices, they all worked with no issues

I tested different network connections and with VPN on and off, and no changes

I uninstalled the translation app, reinstalled, still no change. Fully uninstalled with Revo and still no changes.

Any suggestions would be greatly appreciated!

[chriswendt1]

The message indicates that user was not properly authenticated to the Azure key vault.
This could mean that user did not successfully authenticate, or that the key vault permissions do not include this user.

• Do you see the login screen in the browser? If not, ask user to switch to the browser window to log in. (Sometimes the browser window opens in the background.)

• Does it work using your credentials or the credentials of another user who can successfully use the app elsewhere? If yes, this user is missing permissions to the Azure Key Vault.