Umbraco Commerce Export to Sync pack - unhandled exception

[PeeDeeWhite]

Umbraco.Cms 13.10.0
Umbraco.Commerce 13.2.4
uSync.Complete 13.2.2
uSync.Umbraco.Commerce 13.1.0-rc-1

We have Umbraco 13 site with Umbraco Complete and Umbraco Commerce installed.
When trying to create an Export sync pack of the Commerce Store from the Commerce Section (not Settings) we get the following error:

Object reference not set to an instance of an object. at uSync.Exporter.Controllers.uSyncNuExporterApiController.GetNameAndUdi(ExportInfo exportItem)
at uSync.Exporter.Controllers.uSyncNuExporterApiController.GetSyncItems(IEnumerable`1 exportItems)
at lambda_method1283(Closure, Object, Object[])
at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.SyncObjectResultExecutor.Execute(ActionContext actionContext, IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeActionMethodAsync()
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeNextActionFilterAsync()
--- End of stack trace from previous location ---
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeInnerFilterAsync()
--- End of stack trace from previous location ---
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.g__Awaited|26_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)

Nothing is reported in the log viewer for this but we see the error in the browser console for the call to /umbraco/backoffice/usync/usyncnuexporterapi/GetSyncItems with Payload:

[{id: "969f1d6a-d7d9-40f3-a344-01999edb73cf", udi: null, name: "My store", nodeType: "my store",…}]
0
:
{id: "969f1d6a-d7d9-40f3-a344-01999edb73cf", udi: null, name: "My store", nodeType: "my store",…}
id
:
"969f1d6a-d7d9-40f3-a344-01999edb73cf"
includeAncestors
:
true
includeChildren
:
false
includeDependencies
:
true
includeMedia
:
false
includeViews
:
false
name
:
"My store"
nodeType
:
"my store"
udi
:
null

When using USync core or publisher we can sync the store but not all properties are transferred. The main issue for us is that Product Attributes are not included.

[PeeDeeWhite]

This is becoming a critical issue as we have site waiting to go live. Does anyone have some feedback?

[PeeDeeWhite]

Do I need to create it in https://github.com/Jumoo/uSync.Complete.Issues/issues

[KevinJump]

Hi, Sorry for the delay here - battling v17 updates slowed us down :(

We are looking at this now, just getting SQL server working on my laptop (which is harder than it should be!) and then hopefully we can see what the issue is.

[PeeDeeWhite]

Hi Kev, Thanks very much. I have been battling to sync Commerce settings between environments. I have just discovered something which unfortunately hasn't fixed it but may be of use to you. I was getting an error when trying to pull/push store settings using publisher context menu option about unknown entity commerce-region. I then deleted all the regions (i.e. States) for US country and I can push/pull settings but the target site is not being updated. Our production site is not live yet so if there is anything you need me change/delete I can Cheers Paul

…

________________________________ From: Kevin Jump ***@***.***> Sent: Tuesday, November 25, 2025 10:27 To: KevinJump/uSync ***@***.***> Cc: Paul D White ***@***.***>; Author ***@***.***> Subject: Re: [KevinJump/uSync] Umbraco Commerce Export to Sync pack - unhandled exception (Issue #848) [https://avatars.githubusercontent.com/u/431231?s=20&v=4]KevinJump left a comment (KevinJump/uSync#848)<#848 (comment)> Hi, Sorry for the delay here - battling v17 updates slowed us down :( We are looking at this now, just getting SQL server working on my laptop (which is harder than it should be!) and then hopefully we can see what the issue is. — Reply to this email directly, view it on GitHub<#848 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AFQLGET7XBBXQCOIX3NIS6336QVINAVCNFSM6AAAAACL4BBO5WVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTKNZUHEYTKNRYGA>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[KevinJump]

Hi,

So technical that menu item should never appear for commerce stores - because we can't export them that way :( . (is due to the internal gubbins of how commerce makes its tree's)

Its quite a big fix to make that work, so i have done the hack another way.

we have fixed it so stores appear on the exporter dashboard.

This is also a bit of a hack (but less of one than making the tree work)

so it does require an update to uSync.Complete as well as uSync.Umbraco.Commerce packages.

for this to work you will need :

• uSync.Complete v13.2.3
• uSync.Umbraco.Commerce v13.2.0-rc1

dotnet add package uSync.Complete --version 13.2.3
dotnet package add uSync.Umbraco.Commerce --version 13.2.0-rc1

This also fixes the region bit not being updated (and so will fix the push bits too). and actually the locations where not being included in the export (not that you could do an export) so they too are now included.

---

[PeeDeeWhite]

Hi Kevin, Thanks very much! I will get it now and let you know. Cheers Paul

…

________________________________ From: Kevin Jump ***@***.***> Sent: Tuesday, November 25, 2025 2:28 PM To: KevinJump/uSync ***@***.***> Cc: Paul D White ***@***.***>; Author ***@***.***> Subject: Re: [KevinJump/uSync] Umbraco Commerce Export to Sync pack - unhandled exception (Issue #848) [https://avatars.githubusercontent.com/u/431231?s=20&v=4]KevinJump left a comment (KevinJump/uSync#848)<#848 (comment)> Hi, So technical that menu item should never appear for commerce stores - because we can't export them that way :( . (is due to the internal gubbins of how commerce makes its tree's) Its quite a big fix to make that work, so i have done the hack another way. we have fixed it so stores appear on the exporter dashboard. image.png (view on web)<https://github.com/user-attachments/assets/1534c05f-8523-4784-b154-b6c4cd7060ac> This is also a bit of a hack (but less of one than making the tree work) so it does require an update to uSync.Complete as well as uSync.Umbraco.Commerce packages. for this to work you will need : * uSync.Complete v13.2.3 * uSync.Umbraco.Commerce v13.2.0-rc1 dotnet add package uSync.Complete --version 13.2.3 dotnet package add uSync.Umbraco.Commerce --version 13.2.0-rc1 This also fixes the region bit not being updated (and so will fix the push bits too). and actually the locations where not being included in the export (not that you could do an export) so they too are now included.

________________________________ — Reply to this email directly, view it on GitHub<#848 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AFQLGEUGUTXZKI2SCUXMWNT36RRSTAVCNFSM6AAAAACL4BBO5WVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTKNZVHEZDINZUGU>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[PeeDeeWhite]

Morning Kevin, I tested the updates yesterday and I could create a sync pack of the store. However, although I could see from the import dialogue the commerce country handler was running, no changes to the countries were imported. As a further test I deleted the store locally and ran the import and it did not create anything but did not report any issues. I have not had time to do any further investigation. I have a suspicion my local database may be a bit of a mess with all the changes and testing I have been doing. It would be good if you have a chance to test the import where a store doesn't exist or doesn't have any countries. Also I don't know if you are aware that the store location generates a warning of a clash on subsequent imports as well. If you delete the location and run the import again it is created but then run the import again and it gives a warning in the report that it failed to update it. Regards Paul

…

________________________________ From: Kevin Jump ***@***.***> Sent: Tuesday, November 25, 2025 2:28 PM To: KevinJump/uSync ***@***.***> Cc: Paul D White ***@***.***>; Author ***@***.***> Subject: Re: [KevinJump/uSync] Umbraco Commerce Export to Sync pack - unhandled exception (Issue #848) [https://avatars.githubusercontent.com/u/431231?s=20&v=4]KevinJump left a comment (KevinJump/uSync#848)<#848 (comment)> Hi, So technical that menu item should never appear for commerce stores - because we can't export them that way :( . (is due to the internal gubbins of how commerce makes its tree's) Its quite a big fix to make that work, so i have done the hack another way. we have fixed it so stores appear on the exporter dashboard. image.png (view on web)<https://github.com/user-attachments/assets/1534c05f-8523-4784-b154-b6c4cd7060ac> This is also a bit of a hack (but less of one than making the tree work) so it does require an update to uSync.Complete as well as uSync.Umbraco.Commerce packages. for this to work you will need : * uSync.Complete v13.2.3 * uSync.Umbraco.Commerce v13.2.0-rc1 dotnet add package uSync.Complete --version 13.2.3 dotnet package add uSync.Umbraco.Commerce --version 13.2.0-rc1 This also fixes the region bit not being updated (and so will fix the push bits too). and actually the locations where not being included in the export (not that you could do an export) so they too are now included.

________________________________ — Reply to this email directly, view it on GitHub<#848 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AFQLGEUGUTXZKI2SCUXMWNT36RRSTAVCNFSM6AAAAACL4BBO5WVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTKNZVHEZDINZUGU>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[KevinJump]

Hi Paul,

It might well be you have some data issues, deleting stores (in v13 anyway) doesn't actually delete them, Commerce has a thing where it marks them as deleted but they aren't actually deleted - i suspect the import is finding the deleted store, and doing stuff - but i can't remember if it then is actually possible for us to resurrect that dead store.

Locally for me the store import does work and does import the regions, but i will have a look at what happens when you delete stores if we can bring their ghosts back to life.

[PeeDeeWhite]

Hi Kevin,
Thanks for the quick response. My suspicion is that my dev database may well have some issues. I am building a fresh database and will test with that.