From 0f146e67254b4871de83c5b6a78b510b43bb5505 Mon Sep 17 00:00:00 2001
From: Michael Davis <MichaelBDavis@users.noreply.github.com>
Date: Sun, 25 Jan 2026 18:39:21 -0800
Subject: [PATCH] Create v2/org/index.md

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+# Commercial Organization
+
+## Purpose
+
+The Commercial Organization at FlowFuse is responsible for guiding customers from initial engagement through adoption, expansion, and long-term success.  
+It owns the customer-facing commercial motions that turn product capability into realized business value.
+
+This organization balances revenue responsibility with customer outcomes, ensuring that growth is durable, scalable, and aligned with how customers actually adopt and operate FlowFuse.
+
+---
+
+## Scope and Responsibilities
+
+The Commercial Organization owns:
+- Customer engagement from first commercial interaction through renewal and expansion
+- Commercial qualification, progression, and close
+- Technical validation and solution alignment
+- Customer onboarding, adoption, and renewal readiness
+- Scoped delivery and enablement services
+- Partner-led commercial motions
+
+While individual functions own specific processes, the Commercial Organization operates as a coordinated system with shared accountability for customer and commercial outcomes.
+
+---
+
+## Organizational Structure
+
+The Commercial Organization is composed of the following functions:
+
+- **Sales Department**  
+  Owns opportunity qualification, deal progression, and commercial close.
+
+- **Solution Engineering**  
+  Owns technical discovery, validation, demos, and proof-of-concept delivery.
+
+- **Customer Success**  
+  Owns onboarding, adoption, health monitoring, renewal readiness, and expansion signals.
+
+- **Professional Services**  
+  Owns scoped delivery, enablement engagements, and post-engagement handoff.
+
+- **Sales Partnerships**  
+  Owns partner identification, enablement, co-sell motions, and partner performance.
+
+Each function has clear ownership while operating in close collaboration with the others across the customer lifecycle.
+
+---
+
+## How to Navigate This Section
+
+- Function-specific responsibilities and mandates are documented under each department page.
+- Sales-owned customer-facing motions are documented in the **Processes** section.
+- Supporting guidance on systems, tools, working norms, and lifecycle alignment is documented in dedicated pages.
+
+This structure is intentional: ownership is explicit, collaboration is expected, and accountability is clear.