From e7494371db6da19fb19c79fb5b4e9d7a31dc1e08 Mon Sep 17 00:00:00 2001
From: Michael Davis <MichaelBDavis@users.noreply.github.com>
Date: Sun, 25 Jan 2026 18:35:25 -0800
Subject: [PATCH] Create v2/processes/index.md

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+# Processes
+
+This page is a navigation index for the core processes and methodologies used across the Commercial Organization.  
+Each process is owned by a specific function, with other functions contributing as needed.
+
+---
+
+## Sales-owned processes
+
+### Edge Connectivity Sales Process
+**Owning function:** Sales  
+**Used when:** The customer is evaluating how to standardize or modernize edge connectivity across systems or sites.
+
+→ [View process](../org/sales-department/edge-connect-process.md)
+
+---
+
+### Node-RED Scale Sales Process
+**Owning function:** Sales  
+**Used when:** The customer is already using Node-RED and needs governance, security, and scale.
+
+→ _Coming soon_
+
+---
+
+## Solution Engineering-owned processes
+
+These processes support Sales-led motions and ensure technical validation and delivery readiness.
+
+- Discovery support  
+- Demo execution  
+- Proof of Concept (PoC) delivery  
+- Technical onboarding & enablement  
+
+→ _Detailed process pages coming soon_
+
+---
+
+## Customer Success-owned processes
+
+These processes ensure adoption, renewal readiness, and expansion signal identification.
+
+- Customer onboarding framework  
+- Health monitoring & risk management  
+- Renewal planning  
+- Expansion signal identification  
+- Customer advocacy development  
+
+→ _Detailed process pages coming soon_
+
+---
+
+## Professional Services-owned processes
+
+These processes govern scoped delivery, enablement, and post-engagement transition.
+
+- Engagement scoping  
+- Project delivery  
+- Enablement services (workshops, training)  
+- Post-engagement handoff to Customer Success  
+
+→ _Detailed process pages coming soon_
+
+---
+
+## Sales Partnerships-owned processes
+
+These processes define how FlowFuse identifies, enables, and scales partner-led motions.
+
+- Partner identification & recruitment  
+- Co-sell enablement  
+- Partner documentation & support  
+- Partner performance monitoring  
+
+→ _Detailed process pages coming soon_