diff --git a/doc/content/gateways/adding-gateways/troubleshooting.md b/doc/content/gateways/adding-gateways/troubleshooting.md index 45fdcafde2..74e173d72b 100644 --- a/doc/content/gateways/adding-gateways/troubleshooting.md +++ b/doc/content/gateways/adding-gateways/troubleshooting.md @@ -13,7 +13,26 @@ Gateway event logs can be found in the console in the gateway's general informat ### My gateway won't connect. What do I do? -- Double check your gateway settings in {{% tts %}}. Ensure your Gateway EUI is correct -- Double check the configuration settings on your gateway. Is the network address the same address you use to connect to {{% tts %}}? Are your ports correct? -- Check your gateway logs. For information specific to your gateway, see the [Gateways section]({{< ref "/gateways" >}}) -- If using Basic Station with the CUPS protocol enabled, double check your API Keys and certificates +#### Check the following in {{% tts %}} Console: + +- Does the Gateway EUI in the console match with the EUI of the gateway? +- Does the Frequency Plan selected match with the configuration in the gateway? Refer to the [Frequency Plans section]({{< ref "/reference/frequency-plans" >}}) for plans that are officially supported by The Things Stack +- Did you select **Require authenticated connection** in gateway settings? This prevents UDP gateways from working (and for gateways connected with Basic Station or MQTT, this prevents unauthenticated connections) +- Do you see any warnings/errors in the Gateway live data section? + +#### Check the following in the Gateway configuration: + +##### UDP Gateways + +- Does the Gateway Server address match with the address mentioned in the gateway overview in {{% tts %}} Console? +- Are the upstream and downstream ports set to 1700? + +##### LoRa Basics™ Station Gateways: + +- Are the CUPS Server Address and LNS Server Address correctly configured? +- Are the CUPS and LNS ports configured with 443 and 8887 respectively? +- Are API Keys assigned with necessary rights? +- Did you select the relevant root certificates to configure? +- Is the Backhaul used in the Gateway stable? +- Does the Gateway run with the latest firmware? +- Does the Frequency Plan selected match with the configuration in the gateway? Refer to the [Frequency Plans section]({{< ref "/reference/frequency-plans" >}}) for plans that are officially supported by The Things Stack diff --git a/doc/content/gateways/laird-sentrius/cups-certificate-configuration.png b/doc/content/gateways/laird-sentrius/cups-certificate-configuration.png new file mode 100644 index 0000000000..feb14cd330 Binary files /dev/null and b/doc/content/gateways/laird-sentrius/cups-certificate-configuration.png differ diff --git a/doc/content/gateways/laird-sentrius/cups-server-configuration.png b/doc/content/gateways/laird-sentrius/cups-server-configuration.png new file mode 100644 index 0000000000..8e3ea161dc Binary files /dev/null and b/doc/content/gateways/laird-sentrius/cups-server-configuration.png differ diff --git a/doc/content/gateways/laird-sentrius/lbs.md b/doc/content/gateways/laird-sentrius/lbs.md index 045f39093b..5eba254310 100644 --- a/doc/content/gateways/laird-sentrius/lbs.md +++ b/doc/content/gateways/laird-sentrius/lbs.md @@ -17,8 +17,34 @@ Choose **Semtech Basic Station** as the **Mode**. {{< figure src="../basic-station.png" alt="Create new server" class="plain" >}} -Follow the instructions for [Connecting LNS]({{< ref "/gateways/lora-basics-station/lns" >}}). +## CUPS -If using CUPS, follow the instructions for [Connecting CUPS]({{< ref "/gateways/lora-basics-station/cups" >}}). +To connect the gateway via CUPS protocol, follow the instructions for [Connecting CUPS]({{< ref "/gateways/lora-basics-station/cups" >}}). + +Fill the **CUPS Server** in the **Server Configuration** with the [CUPS Server Address]({{< ref "/gateways/lora-basics-station/cups#cups-server-address" >}}). + +{{< figure src="../cups-server-configuration.png" alt="Create new server" class="plain" >}} + +Click on the **Choose File** button to upload the **Server Certificate File** and **key File** with the [CUPS Server Certificate]({{< ref "/gateways/lora-basics-station/cups#cups-server-certificate--cups-trust" >}}) and [CUPS Key File]({{< ref "/gateways/lora-basics-station/cups#cups-key-file" >}}) respectively. + +{{< figure src="../cups-certificate-configuration.png" alt="Create new server" class="plain" >}} + +Click on the **Upload Certificates** button. + +Click **Update**. If your configuration was successful, your gateway will connect to {{% tts %}} after a couple of seconds. + +## LNS + +To connect the gateway via LNS protocol, follow the instructions for [Connecting LNS]({{< ref "/gateways/lora-basics-station/lns" >}}). + +Fill the **LNS Server** in the **Server Configuration** with the [LNS Server Address]({{< ref "/gateways/lora-basics-station/lns#lns-server-address" >}}). + +{{< figure src="../lns-server-configuration.png" alt="Create new server" class="plain" >}} + +Click on the **Choose File** button to upload the **Server Certificate File** and **key File** with the [LNS Server Certificate]({{< ref "/gateways/lora-basics-station/lns#lns-server-certificate--lns-trust" >}}) and [LNS Key File]({{< ref "/gateways/lora-basics-station/lns#lns-key-file" >}}) respectively. + +{{< figure src="../lns-certificate-configuration.png" alt="Create new server" class="plain" >}} + +Click on the **Upload Certificates** button. Click **Update**. If your configuration was successful, your gateway will connect to {{% tts %}} after a couple of seconds. diff --git a/doc/content/gateways/laird-sentrius/lns-certificate-configuration.png b/doc/content/gateways/laird-sentrius/lns-certificate-configuration.png new file mode 100644 index 0000000000..4e52fb359e Binary files /dev/null and b/doc/content/gateways/laird-sentrius/lns-certificate-configuration.png differ diff --git a/doc/content/gateways/laird-sentrius/lns-server-configuration.png b/doc/content/gateways/laird-sentrius/lns-server-configuration.png new file mode 100644 index 0000000000..b02ff4e035 Binary files /dev/null and b/doc/content/gateways/laird-sentrius/lns-server-configuration.png differ diff --git a/doc/content/gateways/multitechconduit/lbs.md b/doc/content/gateways/multitechconduit/lbs.md index 1ae82dd610..0962fe583b 100644 --- a/doc/content/gateways/multitechconduit/lbs.md +++ b/doc/content/gateways/multitechconduit/lbs.md @@ -7,6 +7,12 @@ This section contains instructions for connecting the Multitech Conduit AEP to { +## Prerequisites: +1. Multitech Conduit AEP gateway running [mPower 5.3.0 firmware or later](http://www.multitech.net/developer/downloads/). +2. Hardware required: MTCDT with `MTAC-LORA-H mCard` + +{{< warning >}}{{% lbs %}} is not supported on Multitech Conduit gateways with [**MTAC-LORA-1.0**](http://www.multitech.net/developer/software/lora/running-basic-station-on-conduit/) USB cards. {{}} + To set up LoRa packet forwarding on the gateway, follow these steps. Click the **LoRaWAN** tab in the left menu.