Use the WHD REST API #1
Description
Documentation for the REST API is at http://downloads.webhelpdesk.com/api/
Using the REST API instead of the current method should allow for more flexible filtering of what we're updating. Currently, only four options are available through whatever API WHD designed for this. Using the REST API should give us ultimate flexibility. This might cause some other issues, such as login issues, but those can be sorted out later.
Currently, completion of this is pending my workplace upgrading WHD. We still use 10.1.10.1, and the REST API didn't pop up until 10.2. Because I'm primarily designing this extension for use at my workplace, I'd like to keep compatibility with the old version as long as we're still using it.
When we upgrade, I'll tag the last pre-API release, and continue development with the API in place. If development becomes stagnant due to my workplace not upgrading, I'll see if I can use a demo WHD install somewhere to update the extension. Of course, pull requests are welcome if someone else beats me to all this!